💰 REFUND POLICY

(Preparedness-Based Return Framework)

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1. Return Window

Return requests must be submitted within 30 days of delivery confirmation.

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2. Eligible Returns

Accepted for:

• Damaged components
• Incorrect items
• Major functional defects

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3. Non-Eligible Returns

Not accepted for:

• Used components
• Items incorporated into kits
• Exposure to outdoor conditions
• Minor variations
• Delivery delays within stated timeframe
• Customer configuration errors

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4. Condition Requirements

Returned items must be:

• Unused
• In original condition
• With packaging

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5. Verification

Customers may be required to provide:

• Photos
• Videos
• Explanation of issue

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6. Return Authorization

Returns must be approved before shipment.

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7. Refund Processing

• 5–10 business days after approval
• Original payment method

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8. Costs

• Shipping fees are non-refundable
• Return shipping may apply

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9. Cancellation

Orders may be canceled within 12 hours.

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10. Chargebacks

Unresolved disputes may be escalated with documentation.